Shipping & Returns - MA1 Combat US
Shipping:
We can ship anywhere in United States, Canada and Mexico from our warehouse in Texas except for those that the postal services has suspended shipping for reasons out of our control such as restrictions of flights or suspension of imports and so on. Shipping options are outlined during the checkout process.
If you are located in US, Canada or Mexico and are unable to check out due to shipping exclusions, please contact us directly via the chat or admin@ma1sports.com.
For all other locations please try the following sites:
For AU customers, please head to: ma1combat.com.au
For EU & UK customers, please head to: ma1combateurope.com
For all larger orders please email us as we may be able to offer you better pricing on both items and delivery - admin@ma1sports.com
Tracking information:
We use a full range of couriers to achieve the most cost effective and efficient shipping to you. For complete ease of mind, we provide tracking for all of orders which is emailed to you upon dispatch and can also be found in the order section of your account. If you are having trouble, please feel free to contact us with your order number should you require any assistance with tracking.
If for any reason you do not receive your order, please contact us within a month from dispatch date as many couriers do not investigate orders beyond this time limit. If it is marked as delivered but you have not received, please also contact your local postal office straight away to raise a claim or investigation and get them to send you a written correspondence so we can get our forwarder to follow up. Please also let us know straight away as well so we can also push for answers.
Returns:
Modifications to your orders can only be made prior to packing, and a US$5 administrative fee applies for changes of mind or size exchanges. Should you opt to cancel your entire order, a USD$10 restocking fee will be applied. Please note, once an order has been packed and awaits courier collection in the cargo hold, we are no longer able to intercept, and our standard returns policy below will then apply.
If you are returning with an intent for an exchange, an admin fee of USD 3 per item will be applied.
If your order has been approved for returns, you may return most new, unopened items within 2 weeks of delivery for a refund of the product, less USD$10 restocking fee (excluding any shipping charges). All returns, exchanges, warranties are return to base whereas the buyer is responsible of all shipping back to our warehouse in United States - please make sure to contact us first for return instructions as unapproved returns will not be accepted.
You should expect to receive your refund within four weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us first and please do use a postal service with a tracking number as we cannot refund any products that don't make it back to us.
Our products come with a 12 month warranty unless otherwise stated.
Returns on orders with promotional discounts / free items
If your order included a promotional discount or free item, returns are subject to the following:
- Any free or promotional item must be returned with the qualifying item(s). If not returned, its full retail value will be deducted from your refund.
- If a return causes the order to no longer qualify for a promotion, the promotional discount will be removed and the refund will be recalculated based on regular prices.
- The final refund amount may be lower than the original amount paid after promotional adjustments.
Should you have any concerns, please contact us prior for further details.